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FAQS
1. How to place an order?
Add the desired product in your cart. If you are a shopping with us for the first time, you need to use the “Register” option on the website to create an account. Checkout and then add your shipping address. Make payment by selecting one of the listed payment options. Once the payment is received, you’ll receive an order confirmation e-mail from us.
Please note: We do not offer Cash on Delivery (COD) service at this time.
In case the payment is debited but you did not receive any order confirmation, email us with a screenshot of the order so we can check at our end.
2. When will I receive my item?
Once an order is placed, you will receive a confirmation email regarding the same. It may take 3 to 7 days for your order to be dispatched based on customization and finishing. Once dispatched, you’ll receive an order shipment email with tracking details. Delivery time is typically 5-6 business days but may vary based on delivery location.
For your order status, you can go to the ‘My Account’ tab on our website and click on ‘Track Order’. You can track the status of your package 24 hours after your order has been dispatched from our warehouse
3. I have placed my order but would like to make some changes, how to go about it?
If you’d like to make changes to existing details in the order such as your size, delivery address or phone number, please reach us at help@chikankaricloset.com with the subject “Order Number ABCD” where ABCD represents your order ID. We will update the information, if your order hasn’t been shipped.
Please note: No refund/cancellations will be accepted once the order has been placed.
4. How do I place a return or exchange?
It’s our goal to ensure you have the best possible experience with us, and so we offer free size exchange on all orders provided the same item is available in stock in the requested size. In case of returns, we offer you a store credit with a validity period of 2 months. It is the customer’s responsibility to return the item to us at their own cost.
To return your item, do email us with your concern at help@chikankaricloset.com
Store Credit will be issued once the item passes quality check, usually within 3 days of receiving the product.
5. Do you ship internationally?
Yes, we do but shipping charges apply for all locations outside India. Please email us with your order and shipping address at help@chikankaricloset.com
Please note: No exchange or returns are applicable for international shipping.
6. Washing instructions
We recommend hand wash of all our garments.
Garments with embellishments like mukaish, gota patti, mirror and pearl work are Dry Clean only. Avoid any contact with water or perfume as that may affect the embellishments.